FAQ's
What makes Stay At Home Health Group different?
Stay At Home Health Group provides high quality mobile services at affordable prices. We are a client-focused service, and our mission is to keep people living safe, happy and meaningful lives in their own homes. During the initial assessment we attentively listen to the goals and desires of each individual, then in collaboration with the client (and any relevant family members) we chart their path to success. We want our clients to achieve all of their goals and live a happy, meaningful life at home.
Can I use my government funding when paying for Stay At Home services?
Yes, there are multiple government funding options available to our clients including Home Care Packages, Medicare CDM and NDIS. Private health insurance is also available to those with physiotherapy cover. See our funding page for more information. ​ ​ ​
Are your practitioners certified professionals?
Yes, all of our practitioners have the relevant qualifications and certificates including AHPRA registration, appropriate insurances, COVID 19 and flu vaccines, and a relevant police clearance. If you have any concerns please contact us.
Can I use private health insurance to pay for Stay At Home services?
Yes, if you have extras cover for physiotherapy you can claim back a portion of your costs. We will provide you with a receipt after payment with all required details that you can lodge to your private health fund. Contact your private health fund to find out how much you're entitled to claim.
What can I expect at my first physiotherapy session?
The initial consultation will consist of getting to know you as an individual and performing an initial assessment. This will include a short interview, a functional assessment (including assessing strength, range of motion and mobility) and ascertaining your individual goals and preferences. The initial consult may take up to 1 hour to complete. If relevant we may also conduct a risk assessment of your home to determine falls risks, hazards and help you create a safer, more accessible home environment. Finally, we will try to perform some relavant treatment if time allows which may include prescription of exercises, gait re-training, massage or other physiotherapy related interventions.
Is a GP referral required?
No GP referral is required. Call us anytime to chat to one of our physiotherapists.
Do you accept Home Care Package clients?
Yes, we will assess and treat HCP clients. Feel free to fill out our referral form or simply give us a call on 0491 920 660
Do you treat clients under WorkCover?
Yes we do. Please message us or call us for further details on 0491 920 660
Call or send us a message to speak to one of our physiotherapists directly